Delivery

24/7 Technical & Informational Support for Brokers

Keep FX-GO, MetaTrader and TradeTools modules operational — with technical support, informational guidance, installation and configuration help, and practical consultations when your desk needs a clear next step.

  • FX-GO
  • MetaTrader 4
  • MetaTrader 5
  • TradeTools stack
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Overview

What brokers get with TradeTools Support

Two layers Technical support keeps production systems healthy. Informational support helps your team understand setup options, module behaviour and recommended configuration — so ops decisions are grounded, not guesswork.

TradeTools Technology provides ongoing support for broker infrastructure: technical incident handling, informational answers about how modules work together, and hands-on help installing and configuring the products you run with us — from trading servers and WebTraders to Price Feed, bridges, PSP, WebAdmin and related modules. Coverage is oriented to market trading days and continuous ops where your package includes 24/7 technical support.

You grow the commercial side of the brokerage. We stay on the technology layer: diagnose issues, guide configuration, support go-live changes and consult on delivery choices under Plan → Setup → Start → Work. Support is available as part of a full package or as a standalone engagement scoped to the stack you operate.

  • Technical support for trading infrastructure and TradeTools modules
  • Informational support: how products work, what to configure, what to expect
  • Installation assistance for servers, terminals, feeds, bridges and ops tools
  • Configuration help across FX-GO, MT4, MT5 and white-label modules
  • Consultations on delivery path, module fit and go-live readiness
  • Incident-oriented troubleshooting for production environments
  • Coverage oriented to market trading days — 24/7 where packaged
  • Aligned with Plan → Setup → Start → Work after launch
  • Works alongside Hosting, Backup, Price Feed, uBridge, WebAdmin, PSP and more
  • Available with broker packages or as a standalone support engagement

Approach

You run the brokerage — we stay on the technical layer

Broker desks need more than a ticket queue. TradeTools Support combines technical response with informational clarity and configuration help so your team can keep FX-GO, MetaTrader and adjacent modules coherent after go-live.

We do not replace your commercial support to end clients, and we do not pretend every request is a bug. Many tickets are configuration, rollout or “how should we set this” questions — informational support and consultations exist for that. Technical support covers the production health of the stack you run with us under the coverage window agreed in your package.

Scope

What Support covers — and what stays yours

Support covers TradeTools Technology products and the delivery paths we implement with you (install, configure, troubleshoot, consult). Commercial client care, regulatory advice, third-party vendor contracts outside our stack and unscoped custom engineering remain separate — Fintech Dev handles deeper build work when needed. Exact coverage hours, channels and SLAs are confirmed when you order Support standalone or inside a package.

Coverage

Support that matches how brokers actually run

  • Technical support

    Hands-on help when something breaks or misbehaves in production — connectivity, feeds, terminals, admin panels, payment paths and related stack components you run with TradeTools Technology.

  • Informational support

    Clear answers for your ops and IT teams: module behaviour, recommended settings, upgrade notes and how pieces of the ecosystem fit together — without forcing a full custom-dev engagement.

  • Install & configure

    Assistance installing and configuring what you ordered — trading server paths, WebTraders, Price Feed, bridges, WebAdmin, PSP and other catalog modules — so go-live is structured, not improvised.

  • Consultations

    Practical consultations when you need a recommendation: which delivery path to take, what to enable first, how to stage a change, or how to align hosting, feed and client access before a release.

In practice

Where Support shows up in practice

  • Trading servers & platforms

    Help around FX-GO and MetaTrader 4 / MetaTrader 5 environments you operate with TradeTools — availability, configuration checks and technical follow-up during trading periods.

  • Client access & WebTraders

    Install and configuration assistance for browser terminals and related client access modules, plus troubleshooting when sessions, branding hooks or connectivity need attention.

  • Market data & connectivity

    Support for Price Feed and bridge-oriented paths (such as uBridge / related connectivity) — symbol setup questions, delivery checks and technical diagnosis when quotes or routing misbehave.

  • Ops tools

    Guidance and technical help for WebAdmin, hosting/backup-related setups and other operational modules in your TradeTools package.

  • Business-layer modules

    Informational and technical support for modules such as PSP, PAMM, Prop, CRM or risk tooling when they are part of your deployed stack — scoped to what was delivered and agreed.

  • Consultations before change

    Short consultations ahead of upgrades, new module enablement or environment changes — so Setup and Start stay predictable instead of reactive.

FAQ

Support — FAQ

What is the difference between technical and informational support?

Technical support focuses on keeping production systems healthy and resolving incidents. Informational support answers how modules work, what to configure and how parts of the stack fit together — including guided setup questions that are not necessarily outages.

Do you help with installation and configuration?

Yes. Support includes assistance installing and configuring TradeTools products you ordered — servers, WebTraders, feeds, bridges, admin tools and related modules — within the agreed delivery scope.

Can we get consultations, not only tickets?

Yes. Consultations are part of the offering when you need a recommendation on delivery path, module fit, staging a change or preparing go-live — scoped in Plan or as part of ongoing Support.

Is support only 24/7?

Coverage is oriented to market trading days and continuous ops where your package includes 24/7 technical support. Exact hours and channels are confirmed when you order.

Which products can Support cover?

FX-GO, MT4/MT5 paths and TradeTools modules in your live stack — for example WebTraders, Price Feed, uBridge, WebAdmin, Hosting, PSP, PAMM, Prop and related catalog items you deployed with us.

Is this the same as Fintech Dev?

No. Support keeps and configures what you run. Fintech Dev is the build path for custom extensions and deeper engineering when standard modules are not enough.

Standalone or only inside a package?

Both. Order Support with a full broker package or as a standalone engagement for the stack you already operate with TradeTools Technology.

Same category

  • Full Branding

    White-label presentation across platforms and clients.

    Learn more

  • Fintech Dev

    Custom broker development — API extensions, automation and integrations on FX-GO, MT4 or MT5 and the TradeTools stack.

    Learn more

Put TradeTools Support behind your live stack

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